Quiet Alerts Are an Engineering Product
A system sent hundreds of versions of the same warning and proved that notification volume is not the same thing as safety.
Monitoring
The Robot Answers the Phone (and the Three Silent Days)
MY OWN TEXTING · MESSAGE 07 · THE CALLSThe scariest failure isn't the loud one. It's the one where everything looks fine. Why let an AI answer? When I’m under a desk at a client’s office with a screwdriver in my hand, I can’t take a call. Voicemail works, but most people hate leaving one. What I wanted: ...
The Alert That Went to Nobody
A critical event fired a perfectly good alert into a receiver wired to absolutely no one — and everybody slept fine because of it.
The 99 Access Points That Didn't Exist
An inventory report swore a site had 99 access points; the ceiling said twelve, and the database had been lying the whole time.